Return & Refund Policy

If you're not content with your purchase, we'll handle your return or exchange request as long as you get in touch with us within 30 days of the item arriving. After 30 days, requests won't be fulfilled. Contacting us via email ([email protected]) is the best course of action.

Return & Exchange Conditions

• Item/s will only be accepted if returned in its original clean condition with tags: unworn, unwashed, un-perfumed, free from make-up & fake tan.
• Please note: We do not accept the return of any fake products unless defective or faulty.

Non-returnable items:

• On sale items are non-refundable.
• Damage/Lost caused by customers is non-refundable.

Exchanges

Orders cannot currently be swapped online. To receive a refund for the original product, you must return it and buy the replacement item separately.

General Return Process

• Select the products you would like to return or exchange by logging into your account or looking up a prior order.
• Items that need to be returned can be shipped back using the given return label and the original packing.
• We'll keep track of the things you're returning to us and notify you when they do.
• Your returned goods will be examined, processed, and refunded as soon as they arrive back at our warehouse!

Refunds

We will send you an email to let you know that we have received and examined your return once it has been received. We will also let you know if your refund is approved or denied.

In two to three business days, if you are accepted, your refund will be processed and a credit will be automatically credited to your Paypal payment method.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can’t be canceled once the parcel is shipped out.

Policies

Items returned without authorization will not be accepted.

Items must be returned within 30 days after you receive them. All items must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. When returning or exchanging items, customers must use a shipping method providing tracking information.

Costs

• If the return is due to our problems (such as: incorrect products, quality problems of products), we will provide a full refund for you;
• If the return is due to the buyer’s problem (such as: don’t like/want the item, ordered a wrong product/size), the buyer should pay the freight.

If there is anything else that is unclear, please contact our customer service team for return instructions and return address.

Thank you again for your trust and support in us.

Sincerely,

Email:	[email protected]
Company Name:	YH TRADE LIMITED
Company Address:	23 Ho King Commercial Centre, 2-16 Fa Yuen Street, Kowloon, Hong Kong Room 04 (this is not a returning address)
Return Warehouse Address:	please contact our customer team for help